Terms & Conditions

Version: 1.2

These Terms and Conditions (“Terms”) set out the agreement between WA Designs (“we”, “us”, “our”) and you (“the Client”, “you”, “your”) for the supply of our design, development, hosting, and related services.

By engaging our services, you agree to these Terms. Please read them carefully.

1. Definitions

• • Agreement - These Terms together with any agreed proposal, quotation, or statement of work.
  • Services - The work we provide, including (but not limited to) website design, development, hosting, social media support, and related services.
  • Deliverables - The website, designs, code, or other outputs we create for you.
  • Content - Text, images, data, graphics, or other materials supplied by you or created by us.
  • Open Source Software - Software distributed under licences approved by the Open Source Initiative (e.g. GPL, MIT, Apache).
  • Project - The specific scope of work as set out in our proposal or quotation.
  • Completion - When we have delivered all agreed Deliverables and they are ready for your approval and use.

2. Scope of Services

We will carry out the Services with reasonable skill, care, and in accordance with the Agreement.

Any changes to the agreed scope must be confirmed in writing and may affect timescales or costs.

3. Client Responsibilities

You must: - Provide timely access to information, Content, feedback, and approvals as needed - Ensure that all Content you supply is lawful and does not infringe any third-party rights - Maintain accurate contact details with us - Respond to our requests for input within 7 days; failure to do so may delay the Project and could result in additional fees.

4. Project Timelines

We will agree a reasonable schedule for the Project in writing.

Projects will normally be completed within 90 days unless we agree otherwise in writing. If delays are caused by your failure to provide required information or approvals within the agreed timeframes, we may suspend work and invoice for work completed to date.

5. Fees and Payments

Unless otherwise agreed, a 50% deposit is payable on acceptance of our quotation. Work will not commence until this deposit is received.

The balance is payable within 7 days of Completion and before the Deliverables go live, unless otherwise agreed in writing.

All deposits are non-refundable but cover initial planning, design, and administrative work.

Payment is due within 14 days of invoice date.

We reserve the right to charge interest at 8% per annum above the Bank of England base rate and statutory late payment fees under the Late Payment of Commercial Debts (Interest) Act 1998.

Additional fees may apply for: - Domain or hosting transfers (£100 administration fee) - Card processing fees (disclosed before payment) - Urgent work requested outside agreed schedules - Changes to the agreed scope after work has commenced.

6. Hosting and Domain Services

If you purchase hosting or domains through us, we will manage renewals subject to timely payment from you.

If you purchase domains directly from a third party, you are solely responsible for renewals.

We do not accept liability for the loss or expiry of domains due to late or non-payment.

Hosting and domain services are subject to third-party providers’ terms and conditions.

7. Intellectual Property Rights

We retain ownership of all Deliverables until full payment is received.

Once paid in full: - You are granted ownership of the Deliverables created specifically for you (excluding Open Source Software and third-party components) - We grant you a non-exclusive, non-transferable licence to use any third-party software or libraries integrated into the Deliverables

We retain the right to use general methodologies, techniques, know-how, and experience gained from your Project for other clients.

Images purchased by us for your website are licensed for that website only, unless otherwise agreed in writing.

If full payment is never received, all intellectual property rights remain with us and you must cease using the Deliverables.

8. Warranty and Support

Warranty: We guarantee our work will be free from defects for 30 days after Completion. During this period, we will fix any bugs or errors at no charge.

Ongoing Support: Ongoing support (such as content updates, additional features, or technical assistance beyond the warranty period) is not included unless specified in your package.

Support and maintenance may be offered under a separate agreement or on a time and materials basis.

9. Data and Backups

We will take reasonable steps to backup your website data during development.

After project completion, you are responsible for maintaining backups of your website and data.

We retain project files for 12 months after completion, after which they may be deleted.

10. Limitation of Liability

Our total liability to you under this Agreement is limited to the total fees paid by you to us.

We will not be liable for: - Loss of profits, revenue, data, or goodwill - Search engine ranking, traffic, or business performance - Downtime or issues caused by third-party hosting providers - Indirect or consequential losses

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law.

11. Data Protection & Privacy

Each party shall comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

Where we process personal data on your behalf, a separate Data Processing Agreement will be provided.

Our Privacy Policy (available on our website) explains how we handle personal data.

12. Complaints Procedure

If you have any concerns about our Services: 1. Contact us in writing at complaints@wadaec.com within 30 days of the issue arising 2. We will acknowledge your complaint within 2 working days 3. We will investigate and respond with our findings within 14 days 4. If you remain unsatisfied, you may refer the matter to dispute resolution or the courts

13. Termination & Cancellation

Either party may terminate this Agreement by giving 30 days’ written notice.

If you cancel before Completion, we may invoice for work completed to date at our standard hourly rates.

We may suspend or terminate Services immediately if you fail to pay invoices or materially breach these Terms.

14. Force Majeure

We are not liable for failure or delay caused by events outside our reasonable control (including natural disasters, strikes, power failures, internet outages, or government restrictions).

15. General

These Terms and any dispute arising out of them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction.

If any provision of these Terms is found invalid, the remainder will still apply.

These Terms, together with any quotation or proposal, form the entire agreement between us and you.

Any modifications must be agreed in writing and signed by both parties.

16. Contact Us

WADAEC Ltd trading as WA Designs
Sparkhouse Enterprise Lincoln Building University Of Lincoln, Rope Walk, Lincoln, Lincolnshire, England, LN6 7DQ.
Email: hd@wadaec.com
Phone: +44(0) 1522 309 109
Company Registration: 07985373

(*) WA Designs will not tolerate any form of harassment against its team and/or contractors from customers or third parties and we reserve the right to cancel a contract without refund in the event of unreasonable or inappropriate conduct. This includes threatening behaviour and abuse directed towards our team and/or contractors thereafter any further communication must be via postal mail only.